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Statuses

Define and manage ticket statuses to streamline your workflow, improve visibility, and ensure that every ticket is properly categorized throughout its lifecycle.

After installation, Helpdesk MX automatically creates default statuses:

  • Open
  • In Progress
  • Waiting for customer
  • Closed

Statuses settings​

Create statusCreate status

  • Name: specify the name of the ticket status. Clear names help agents and customers understand the current state of each ticket at a glance.

  • Code: set a unique identifier for this status. The code is used internally by the system.

  • Badge Style: choose a visual badge style for this status. Using distinct colors and styles makes it easy to quickly recognize ticket states in lists and dashboards.

  • Sort Order: define the display order of this status in dropdowns and lists. Lower numbers appear first, allowing you to prioritize commonly used statuses and improve workflow efficiency.