How to

This section provides a collection of practical guides and tutorials on how to use different features of the Helpdesk MX app.

📄️ Invite user to helpdesk

The Invite User feature allows you to securely add team members to Helpdesk MX, ensuring your support team has the

Organizing your support team into Departments ensures that customer inquiries are handled by the most relevant team members,

Setting up Mailboxes is crucial for integrating your customer support system with your email service,

Statuses play a key role in tracking the progress of support tickets, providing clear visibility on where each request

Priorities are essential in managing ticket resolution by categorizing issues based on their urgency. By setting up

To connect social messaging channels, you need an active Facebook App in live mode.

The Contact Us Widget allows customers to quickly submit a support request without leaving your website.

Workflow rules in the Helpdesk app allow you to automate your support process.