Settings
The Settings page is your central hub for configuring all aspects of Helpdesk MX.
📄️ Profile
The Profile page lets you manage your personal information, security, and active sessions.
📄️ Settings
The Settings page allows you to personalize how you interact with customers and manage incoming conversations.
📄️ Mailboxes
Configure and connect mailboxes to automatically convert incoming emails into Helpdesk tickets. Each mailbox represents
📄️ Contact us widget
Control the appearance and behavior of the Helpdesk contact us widget on your storefront. Properly configured, the widget
📄️ Live Chat
Configure the chat widget, pre-chat forms, offline messaging, and concierge settings to provide real-time support on your storefront.
📄️ Chat workflow rules
Chat workflow rules allow you to automate actions in live chats based on visitor behavior, message activity, agent actions,
📄️ Social messaging
The Social messaging page allows you to connect popular social platforms directly to your Helpdesk MX chat.
📄️ General settings
Set up the default operational parameters that define how new tickets are created, prioritized, and organized. These options
📄️ Departments
Manage the configuration of individual support departments to streamline ticket assignment, notifications, and visibility.
📄️ Users
Configure individual user accounts to control access to departments, ticket assignment, and communication preferences.
📄️ Statuses
Define and manage ticket statuses to streamline your workflow, improve visibility, and ensure that every ticket is
📄️ Priorities
Manage ticket priorities to help your support team quickly identify and respond to the most urgent requests.
📄️ Custom fields
The Custom fields page empowers you to tailor your Help Desk to match your unique business processes. By extending tickets
📄️ Quick Responses
The Quick Responses page helps your support team deliver faster, more consistent, and more professional communication.
📄️ Workflow rules
Automate your Helpdesk processes with customizable workflow rules. Workflow rules allow you to automatically update ticket attributes,
📄️ Shopify Stores
The Shopify Stores page allows you to connect and manage multiple Shopify store instances. By integrating your stores,
📄️ Scripting Reference
This document provides a comprehensive reference for writing scripts in workflow rules. Scripts allow you to implement advanced automation logic using JavaScript.