Settings

The Settings page is your central hub for configuring all aspects of Helpdesk MX.

📄️ Profile

The Profile page lets you manage your personal information, security, and active sessions.

📄️ Settings

The Settings page allows you to personalize how you interact with customers and manage incoming conversations.

📄️ Mailboxes

Configure and connect mailboxes to automatically convert incoming emails into Helpdesk tickets. Each mailbox represents

📄️ Contact us widget

Control the appearance and behavior of the Helpdesk contact us widget on your storefront. Properly configured, the widget

📄️ Live Chat

Configure the chat widget, pre-chat forms, offline messaging, and concierge settings to provide real-time support on your storefront.

📄️ Chat workflow rules

Chat workflow rules allow you to automate actions in live chats based on visitor behavior, message activity, agent actions,

📄️ Social messaging

The Social messaging page allows you to connect popular social platforms directly to your Helpdesk MX chat.

📄️ General settings

Set up the default operational parameters that define how new tickets are created, prioritized, and organized. These options

📄️ Departments

Manage the configuration of individual support departments to streamline ticket assignment, notifications, and visibility.

📄️ Users

Configure individual user accounts to control access to departments, ticket assignment, and communication preferences.

📄️ Statuses

Define and manage ticket statuses to streamline your workflow, improve visibility, and ensure that every ticket is

📄️ Priorities

Manage ticket priorities to help your support team quickly identify and respond to the most urgent requests.

📄️ Custom fields

The Custom fields page empowers you to tailor your Help Desk to match your unique business processes. By extending tickets

📄️ Quick Responses

The Quick Responses page helps your support team deliver faster, more consistent, and more professional communication.

📄️ Workflow rules

Automate your Helpdesk processes with customizable workflow rules. Workflow rules allow you to automatically update ticket attributes,

📄️ Shopify Stores

The Shopify Stores page allows you to connect and manage multiple Shopify store instances. By integrating your stores,

📄️ Scripting Reference

This document provides a comprehensive reference for writing scripts in workflow rules. Scripts allow you to implement advanced automation logic using JavaScript.