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Preferences

Preferences​

Manage your email signature, notifications, and chat preferences.

Email Signature​

Configure the signature that will be automatically added to your replies.

Email SignatureEmail Signature
  • Signature – define the email signature that will appear in messages you send to customers.

Notification Settings​

Control how you receive notifications about helpdesk events. The in-app notification bell is always enabled for all events.

Notification SettingsNotification Settings

For each event, you can enable or disable the following notification types:

  • Email – receive an email notification.
  • Push – receive a browser push notification.
  • Sound – play a notification sound.

Available events:

  • New Ticket – notifications when a new ticket is created.
  • New Message (My Ticket) – notifications when a new message is added to a ticket assigned to you.
  • Ticket Assigned to Me – notifications when a ticket is assigned to you.
  • New Chat – notifications when a customer starts a new chat.
  • New Message (My Chat) – notifications when a new message appears in your active chat.

Additional notification options:

  • Notification Sound – select the sound that will be played when a notification appears (for example, Bright).
  • Volume – adjust the volume level of notification sounds.
  • Desktop Notifications – enable browser notifications so you can receive alerts even when the helpdesk tab is not active.

Live Chat​

Configure how your information is displayed to customers in chat.

Live ChatLive Chat
  • Display Name – the name shown to customers when you communicate with them in live chat.