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Mailboxes

Configure and connect mailboxes to automatically convert incoming emails into Helpdesk tickets. Each mailbox represents a communication channel between your customers and your support team. The system supports three connection types - from the built-in Helpdesk MX mailbox to Gmail and custom IMAP/SMTP configurations — allowing you to choose the setup that best fits your business needs.

MailboxesMailboxes

Mailbox provided by Helpdesk MX​

Use the built-in Helpdesk MX mailbox to start receiving and sending support emails instantly - no external configuration required. This is the easiest way to get your Helpdesk up and running.

General settingsGeneral settings
  • Email address: specify the email address part before @.

External email address​

Connect any other email provider using IMAP/POP3 for incoming messages and SMTP for outgoing emails. This option offers maximum flexibility for connecting emails.

Email address​

Email addressEmail address
  • Email Address: the business email address you want to use for receiving and sending support emails.

Receive Method​

Configure how Helpdesk fetches emails from your mail server:

Email forwarding - forward emails from your email provider to HelpdeskMX.

Email forwardingEmail forwarding

IMAP connection - we connect directly to your mail server.

IMAP connectionIMAP connection
  • Host: specify the incoming mail server hostname (e.g., imap.yourdomain.com).
  • Port: define the mail server port (commonly 993 for IMAP with SSL or 143 for IMAP without encryption).
  • Login: enter the email account’s login or username.
  • Password: provide the password for mail server authentication.
  • Protocol: choose between IMAP or POP3 depending on your mail server configuration.
  • Folder: specify the mail folder to monitor (default: INBOX).

Send Method​

Configure outgoing email delivery via:

Your SMTP server - use your own SMTP server to send emails.

SMTP settingsSMTP settings
  • Host: specify the SMTP server hostname.
  • Port: define the port number (commonly 587 for TLS, 465 for SSL, or 25 for unencrypted connections).
  • Username: enter the username used for SMTP authentication.
  • Password: provide the password for SMTP authentication.
  • Encryption: choose the encryption type (TLS or SSL) for secure delivery.
  • Auth: select the authentication method (commonly LOGIN).

We send on your behalf - we send emails on your behalf with DKIM signing for better deliverability.

Send on your behalfSend on your behalf

After saving, you need to add DNS records to your domain for DKIM authentication.

DKIM settingsDKIM settings