How to create mailboxes

Setting up Mailboxes is crucial for integrating your customer support system with your email service, enabling automatic ticket creation and seamless communication between your helpdesk and customers. With mailboxes, incoming customer emails are transformed into tickets, making it easier for your support team to manage and respond to inquiries effectively.

Follow these steps to create a mailbox:

1. Navigate to Helpdesk MX -> Settings -> Mailboxes.

2. Press the Add mailbox button.

3. Select mailbox type:

   • Create new Helpdesk MX address
   • Connect external email address

Select mailbox type

4. For external email address select connection type

   • Email Forwarding
   • IMAP Connection

Select connection type

5. Fill in the information. A detailed description of the fields can be found in the Mailboxes section of our documentation.

Create mailbox

6. Press the Save button to finish creating the gateway.